Evaluate, revise, and continuously improve customer service-related workflows, Standard Operating Procedures (SOPs), and FAQs to support organizational scaling. Liaise with stakeholders across departments to stay updated on new information and effectively communicate releases or changes throughout the customer service department. Collaborate with the Training and QA teams to enhance customer-facing teams' knowledge. Support, collect, and analyze feedback from the customer service team and work with the product team to identify and implement effective solutions.
Job listings
$120,000–$150,000
USD/year
As a Customer Success Manager, you'll manage customers, maximize the value of Sardine's products, and collaborate with Sardine teams to meet customer needs in risk, fraud, compliance, and payments. In this role, you should build strong relationships with customers, provide strategic analysis, and translate complex problems into actionable solutions. You'll also monitor KPIs and proactively solve fraud typologies.